Returns & Exchanges
Shipping Policy
Delivery Options: We offer shipping nationwide using USPS and UPS. Our customers can choose from various shipping options at checkout.
Processing Time: Orders are typically processed within 3-5 business days. During peak seasons, processing times may vary.
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Tracking Information: Once shipped, we'll provide you with tracking information so you can follow your order's journey.
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Shipping Costs: Shipping costs are calculated based on the size, weight, and destination of your order.
Return & Exchange Policy
ALL SALES ARE FINAL on custom-printed items.
Custom Printed Items such as Screen Printed, DTG or other personalized Merchandise Items (T-shirts, sweatshirts, or other imprintables) cannot be refunded as they are custom items printed to the customers' custom artwork and cannot be restocked.
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ALL ORDERS PLACED ONLINE ARE CUSTOM ORDERS. CUSTOM MADE ITEMS ARE NOT ABLE TO BE RETURNED, EXCHANGED OR REFUNDED. ALL SALES ARE FINAL.
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What can be returned: If a reprint is requested, and the product is found to be defective, Russells Printing and Creations will reprint at no charge to the customer with the same production and delivery terms extending from the time of resolution.
Samples and photos of the defective product may be requested prior to any action being taken. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
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If a reprint is requested, and the product is found to be defective, Russells Printing and Creations will reprint at no charge to the customer with the same production and delivery terms extending from the time of resolution. Samples and photos of the defective product may be requested prior to any action being taken.
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If a print is found to be defective due to the fault of Russells Printing and Creations, then you may contact Russells Printing and Creations to request a reprint, an in-store credit, or refund. Russells Printing and Creations must be contacted via e-mail at [provide contact email] or by phone at [provide contact number] within 7 days of receiving your order.